The purpose of an audit is to ensure the organization’s QMS and its processes are effective. Auditors have different approaches on what they are looking for. However, they review documented information for the processes they are auditing to familiarize themselves with the audit and to ensure the organization is meeting the standard requirements and their requirements. Documented information could be manual, procedures, work instructions, forms, and etc. It, also, can be any media, such as web based tools and ERP systems.
Auditors need objective evidence to determine whether or not the the organization is meeting the requirements or not. This starts with documented information and continues in the process. Are personnel performing the processes meeting the requirements? This where auditors ask the personnel performing the process questions.
What auditors look for? Here are some tips to help you:
1. What are your roles and responsibilities?
2. What do you do?
3. How do you know documents you are using are controlled?
4. What documents are you using in your job?
5. What are you currently working on?
6. If I make an error on a document or record, what is the proper way to correct it?
7. What is the Quality Policy and Quality Objectives? How do you meet them? What do they mean to you?
8. How do I report customer feedback?
9. What equipment/software do I use for my job?
10. What is continual improvement?
Of course these are not all questions auditors ask. It depends on what processes you are performing within the organization.
QARMA Consulting offers auditor training courses. Come found out more.